Cancellation Policy
This agreement may be terminated by either Infomys Co. Ltd or you through a written notice provided to either party within a reasonable time frame of 30 days. We reserve the right to charge you for any task undertaken and fulfilled during that time frame. Third party expenses involved prior to the cancellation of the contract will also be invoiced to you.
Delivery Policy
Our usual invoicing format is 50% in advance which is a non-refundable down payment whilst the remaining is billed upon delivery.
Any costs incurred for print jobs must be settled prior to delivery date. We are not liable for any delay incurred whilst waiting for the funds to clear.
The official start time for any project is the date your first payment clears and reflects in our bank account. We do not guarantee any estimated delivery dates. We try our best to meet deadlines and ensure delivery as soon as possible but we are not responsible for any issues beyond our control which cause delay due to any inconveniences such as lack of communication and delay in supplying information to the project manager, disparity in the brief, employee sickness, technical issues, third party issues and unforeseen events.
Our products are transferred electronically as digital files whereby downloads from our servers are closely monitored to ensure successful electronic transfer to you.
Return Policy
We assume complete responsibility for the quality of work and your contentment matters to us. However we generally offer no refund since our products are digital goods that are transferred electronically to the Client.
Any refund consideration is at the discretion of Infomys Co. Ltd and will be negotiated on case-by-case basis.
Warranty
We will offer a practicable amount of assistance to handle any programming glitch upon the delivery of the website via phone and email. However, any change requests or fixes due to misuse will be chargeable after a period of 30 days.
